Shipping & Returns
SHIPPING
All our packages are shipped within one (1) business day. Depending on the weight of the item, packages are shipped either USPS First Class or USPS Priority Mail.
We are not in our warehouse during the weekends (Saturday and Sunday), orders purchased on those two days won't be shipping out until the following Monday morning.
Email us at info@shopjemme.com if you have any inquiries about the order you placed or submit your info on our contact form.
RETURN POLICY
Here at Jemme we try to make sure every customer is happy! We understand that some items don't fit or look slightly different in person, we are happy to accept returns or exchanges. However, please read below to see our conditions and timelines for returns/exchanges.
Returns and exchanges are accepted within thirty (30) days of delivery. Please contact us within seven (7) days of delivery if you would like to return or exchange any of the items in your order. You must contact us before shipping your order back!
Delivery date is determined by the date the tracking information says it was delivered to you.
** Gloves and lingerie/undergarments are unfortunately not returnable due to sanitation reasons. **
RETURN SHIPPING
We do not refund shipping on orders and you are responsible for the return postage. If exchanging, we cover shipping back to you. Once you return or exchange any item from any order, the whole order is considered final sale and no further exchanges or returns may be made on remaining items (if there are any).
Returns and exchanges must be postmarked within thirty (30) day window of delivery. If order is shipped back to us outside of thirty (30) day window, order is subject to return rejection and may be mailed back to you.
We highly recommend getting tracking on your return! We only guarantee refunds or exchanges on missing return packages that have tracking information provided. Even if we can't find the package you sent us or the package you sent us was lost by a postal worker and marked as "delivered" to our address-- we will honor your return/exchange ONLY if you have tracking.
EXCHANGES
Please include a note in your shipment with your request.
Exchanged items can only be exchanged once.
Once you exchange an item from any order, the whole order is considered final sale and no further exchanges may be made on remaining items (if there are any).
Your exchange must be of equal or lesser value. If it is of lesser value, we will issue a refund of the difference before sending the package out.